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How To Delete Your Subscription Account From Ancestry

Simplest - Send a legal email

Did you know that companies respond to lawyers more than to their users? Have a lawyer send an email on your behalf requesting deletion.

Send legal email

If you signed up for a paid subscription account with ancestry you must navigate through the website to delete your account.

Delete Ancestry - Website - Slides & Instructions

Step #1:

Open Ancestry. If you're already logged in, doing so will open your Ancestry homepage

Ancestry-Delete Subscription Account from Website. Step 1: [Go to the Ancestry Website](https://www.ancestry.com). If you're already logged in, doing so will open your Ancestry home page

Step #2:

Click your username in the top-right corner

Ancestry-Delete Subscription Account from Website. Step 2: Click your username in the top-right corner

Step #3:

Click your account

Ancestry-Delete Subscription Account from Website. Step 3: Click Your Account

Step #4:

Click *cancel my subscription *

Ancestry-Delete Subscription Account from Website. Step 4: Click the Cancel subscription link beneath Subscription Options

Step #5:

Select a reason for cancellation and then click continue

Ancestry-Delete Subscription Account from Website. Step 5: Scroll to the bottom of the page and select a cancellation reason, then click Continue

Next you will have to delete your registered guest account to finish deleting your entire account.

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Other Important Options

Questions & Answers

Question:
What happens when I delete my account?
Answer:

All your personal data will be permanently erased from the system and will no longer be accessible. Any trees you’ve created in your account will remain on the site whether or not you have a subscription unless you delete them first.

Question:
Does deleting my account cancel my paid subscription?
Answer:

No. You need to cancel your subscription first. However, once you cancel your subscription you will still have a registered guest account. Registered guests accounts are free and provide you with access to many resources. If you do not want this account you need to delete it separately.

Question:
How do I know if I have a paid subscription or a free registered guest account?
Answer:

Check your account settings. Under subscriptions it will detail what kind of account you have. Check you account.