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How To Delete Your Subscription Account From Ancestry

Slides & Instructions

Ancestry-Delete Subscription Account from Website. Step 1: [Go to the Ancestry Website](https://www.ancestry.com). If you're already logged in, doing so will open your Ancestry home page
Ancestry-Delete Subscription Account from Website. Step 2: Click your username in the top-right corner
Ancestry-Delete Subscription Account from Website. Step 3: Click Your Account
Ancestry-Delete Subscription Account from Website. Step 4: Click the Cancel subscription link beneath Subscription Options
Ancestry-Delete Subscription Account from Website. Step 5: Scroll to the bottom of the page and select a cancellation reason, then click Continue
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  • If you signed up for a paid subscription account with ancestry you must navigate through the website to delete your account.


  • Open Ancestry. If you're already logged in, doing so will open your Ancestry homepage


  • Click your username in the top-right corner


  • Click your account


  • Click cancel my subscription


  • Select a reason for cancellation and then click continue


  • Next you will have to delete your registered guest account to finish deleting your entire account.

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Other Important Options

Questions & Answers

Question:
What happens when I delete my account?
Answer:

All your personal data will be permanently erased from the system and will no longer be accessible. Any trees you’ve created in your account will remain on the site whether or not you have a subscription unless you delete them first.

Question:
Does deleting my account cancel my paid subscription?
Answer:

No. You need to cancel your subscription first. However, once you cancel your subscription you will still have a registered guest account. Registered guests accounts are free and provide you with access to many resources. If you do not want this account you need to delete it separately.

Question:
How do I know if I have a paid subscription or a free registered guest account?
Answer:

Check your account settings. Under subscriptions it will detail what kind of account you have. Check you account.

Company Info

Here's some useful additional information you can use to reach out to the company with your concerns

  • Help Center
  • Email: socialsupport@ancestry.com
  • Phone: 800-615-6560