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How To Delete Your Registered Guest Account From Ancestry

Slides & Instructions

Ancestry-Delete Registered Guest Account from Website. Step 1: Write Email requesting for your Registered Guest Account to be Deleted
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  • The only way to delete your Ancestry registered guest account is to send a deletion request to customer service. Please note, you must sent the email from the email address registered to your account.


  • Send a deletion request to socialsupport@ancestry.com


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Other Important Options

Questions & Answers

Question:
What happens when I delete my account?
Answer:

All your personal data will be permanently erased from the system and will no longer be accessible. Any trees you’ve created in your account will remain on the site whether or not you have a subscription unless you delete them first.

Question:
Does deleting my account cancel my paid subscription?
Answer:

No. You need to cancel your subscription first. However, once you cancel your subscription you will still have a registered guest account. Registered guests accounts are free and provide you with access to many resources. If you do not want this account you need to delete it separately.

Question:
How do I know if I have a paid subscription or a free registered guest account?
Answer:

Check your account settings. Under subscriptions it will detail what kind of account you have. Click this link to check your account.

Company Info

Here's some useful additional information you can use to reach out to the company with your concerns

  • Help Center
  • Email: socialsupport@ancestry.com
  • Phone: 800-615-6560